[It gives me great pleasure to welcome Srikanth to this blog. Srikanth is a Senior Research Associate at the Cyber Strategies Studies team of The Takshashila Institution - Srijith]
The prospect of every Indian having a Unique IDentifying (UID) number ushers in a new era in the life of the Indian citizen who applies for one, and the system holds much promise, and much is being staked on the success of this project, both for the citizen and the Government.
However, if the Government does not have a process in place to speedily address weaknesses and security holes in the system, there is the potential for practical implementation issues to slow down or even kill the public’s acceptance of the UID system. If the average citizen is inconvenienced and harmed for adopting the UID system with the promise of better service from the Government, then the life of such a UID scheme may be a lot shorter than envisioned by the Indian Government. Even a much more highly centralized and orderly bureaucracy in China has largely failed to correctly implement a similar Chinese UID system, which increases the odds of failure for the much more chaotic and decentralized system of governance in India, unless the Indian Government structures policies to ensure that the system is secure from criminals and enemy governments.
Because the UID will be central to an Indian’s identity for their entire lifetime, at least in theory, the opportunities to increase the efficiency and cut down corruption in the system are tremendous, as are the threats to the privacy of the citizen. Crimes such as identity theft are now commonplace in today’s age of increasing internet usage worldwide, and such crimes happen when criminals come in possession of private details of a citizen/victim, and then proceed to create a new identity with these bits of information. Typically, the UID, along with the date of birth, and one other bit of private information is enough to gain control of another person’s identity. This false identity is then used by the criminal to procure credit cards or other financial instruments and essentially make the victim pay the bill. In the face of all this. it seems advisable to consider all the problems faced in the implementation of similar systems elsewhere, and the manner in which such UID schemes have been compromised. Furthermore, the reality of rampant criminality in Indian Politics and Bureaucracy makes the problem even more difficult, if the officials in charge of implementing the UID system are themselves compromised.
Has the Government considered building in security into the UID system by creating appropriate policies for the same? Isn’t defensive policymaking a better way to ensure the long-term integrity of the UID system, as opposed to leaving the UID system’s integrity to be dependent to the goodwill of the ultimate implementors of the system in the bureaucracy? If the UID system is designed to defeat the criminals/corruption in the Indian bureaucracy, then surely the UID system itself becomes the enemy of the criminal elements of the system. Motivated human beings with the intent and opportunity to compromise the UID system can surely do so with some effort on their part, such as just turning off a crucial device required to automate input into the UID system, or ensuring malfunctioning of necessary devices so that it cannot be used by the public to complete a transaction with the Government or an authorized private organization.
What is the policy to ensure non-leakage of data to people without credentials for it, either within the Government or outside? When a person in a call center or a bank looks up the private information of a citizen, they must not be able to record sufficient information that they can use after they are no longer authorized to do so. A disgruntled former employee can use such information to compromise the integrity of the system if they are allowed access to sufficient private information from a citizens UID information.
What is the policy to ensure that banks and other organizations that possess this UID do not leak details to their business partners, or anyone else not authorized to possess such information. Is there a way to reduce the burden of protecting UID data to third parties? The US’s Social Security Number UID system left itself open to abuse and identity theft because the Social security numbers were required to perform a variety of transactions, forcing the citizen to reveal the social security number in too many places. This points to a need to have strict guidelines on the requirements for a business to demand the UID of any citizen. Businesses not authorized to possess the UID must use their own identification numbers for their customers and not record the UIDs of citizens. Another way to reduce abuse is to mandate that a UID number may never be printed out in any paper form identifying the card carrier. For example, ensuring that at most the last 4 or 5 digits (or whichever part of the UID number is liable to be more random) of a UID are displayed in public can make the system less susceptible to the whims of a disgruntled ex-employee.
What is the Government’s policy to ensure that the networks in which such data is kept is secure from cyber-attacks? What are the minimum policies required to protect such data from foreign governments which can use such data to cause plausibly deniable mayhem to the system. For example, think of India’s current enemies possessing all the information on a bunch of Indian individuals. This points to a need to storing such information in a highly secure manner. Another obvious way for a criminal to undermine the UID system is by colluding with someone in the govt. with access to this system and authorization to create UIDs — the number used as an identifier for the individual can also be duplicated with new biometric information added to the card and the identity of any individual with an UID needs to be stolen. What kind of policies need to be instituted to ensure that such methods of abusing the UID system cannot be pursued?
Last but not least, there needs to be a well-publicized and well-known means of reporting problems and issues with the UID implementation, so that the citizen can resolve any issues with the implementation of the project speedily. For example, there may be bugs in the software, or the hardware, or just human errors resulting in inconvenience and pain for the UID card holder. Under such circumstances, there needs to be a technical support line for people to report problems and provide feedback to the people implementing the UID system. Information on all of this needs to be handed to people when they receive their UID card — this is important to have a feedback on how the implementation of the system is progressing. It maybe a good idea to set up a few call centers, a UID technical support hotline, and a UID customer support hotline — in addition to technical support., this hotline can be used to collect feedback on the overall working of the UID system. Events that are very likely to happen to a user whose UID card is lost or stolen need to have a proper resolution, else, as in the case of the Chinese UID system, the citizen is likely to fake his or her own identity, or break other laws in order to escape the tyranny of a broken UID system that is not responsive to complaints and feedback.
The Indian Government owes it to the citizen receiving a UID to explain all the pitfalls of revealing the UID to the wrong people, and precautions and pitfalls of using the UID, along with a technical support line. Maybe all of this is already being done, and if so kudos and a Thank You to Mr. Nandan Nilekani and the developers, implementors, and programmers of the Indian UID system.
Added Later: The India UID Web Page has links to a lot of details on the security aspects of the UIDAI (UID Authority of India). The following links are scanned copies of newspaper articles on the security of the UID database, as explained by Mr. Nilekani, and the overall tight security envisioned by the UIDAI.

